Promotion and Review of Renewable Energy

• Promotion: The Commission and the ISO are obligated to promote the distribution of electricity from renewable sources.
• Biennial Review: Every two years, the Commission assesses whether:
• Adequate power sources are secured through long-term and medium-term agreements.
• The distribution system is maintained in good condition for reliable supply.
• Consumer complaints are addressed promptly.

Distribution Use of System Agreement

• Non-Discriminatory Access: Consumers within a distribution licensee's area can enter agreements to receive electricity from other sources, with the distribution licensee acting as a common carrier providing open access.

Consumer Grievance Redressal

• Separate Forums: Distribution and supply licensees must establish forums for consumer grievance redressal. In areas with multiple licensees, joint forums may be established.
• Complaint Resolution: Consumers can file complaints for redressal, and licensees must resolve them within a specified time frame. If unresolved, the Commission will mediate and resolve the issues.

Metering and Compliance

• Mandatory Metering: Licensees must supply electricity through proper meters as regulated by the Commission.
• Compliance and Enforcement: The Commission may order corrective actions for non-compliance. Consumers are responsible for accepting meter installations, and non-compliance can result in disconnection.

Payment Obligations

• Mandatory Payment: Customers must pay electricity bills, and failure to pay can result in disconnection.
• Recovery of Arrears: Provisions allow for the recovery of unpaid electricity charges. Pre-paid meter users with defective meters will be billed based on

previous average usage.

• Non-transferability of Debts: New landlords or tenants are not responsible for the previous occupants' unpaid electricity bills.